Last updated: August, 2022
Wolters Kluwer N.V. along with its various affiliated businesses (collectively, “Wolters Kluwer”, “we”, “us” or “our”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose.
Personal information means any data relating to an individual who can be identified, directly or indirectly, based on that information. This may include information such as names, contact details, (online) identification data, online identifiers or other characteristics specific to that individual.
This Privacy & Cookie Notice applies when you visit our websites, solutions and other services, including events, that refer or display a link to this notice (“Services”). This Privacy & Cookie Notice may be supplemented or replaced by additional privacy statements or terms provided to you from time to time.
Wolters Kluwer is a global organization consisting of many companies worldwide. Our corporate web pages contain information about our headquarters, Wolters Kluwer N.V., and its various affiliates or subsidiaries, depending on the web pages you visit. Personal information provided to, or collected by, Wolters Kluwer via our corporate web pages is controlled by Wolters Kluwer N.V., P.O. Box 1030, 2400 BA, Alphen aan den Rijn, The Netherlands, under certain circumstances jointly with one of its affiliates or subsidiaries. As an example, the data relating to the use of a product-specific web page may be used by both Wolters Kluwer N.V. and the Wolters Kluwer affiliate or subsidiary offering the relevant product. The associated processing of personal data takes place on the basis of a joint controller arrangement between Wolters Kluwer N.V. and its relevant affiliates and subsidiaries. Under this arrangement, Wolters Kluwer N.V. will at all times be available for data subjects to address any concerns or questions and / or allow them to exercise their rights under their local applicable data protection laws regarding their personal information. Some product-specific web pages may contain communication features that are specific to the Wolters Kluwer affiliate or subsidiary behind the product associated with that web page, such as contact forms and chat boxes. The controller of personal data collected through such communication features is the party identified therein.
The type of personal information we collect depends on your relationship with us and the Services we deliver to you. To that end, we may collect the following personal information about you:
If you are under 13 years of age, please do not use or access the Services. Wolters Kluwer does not knowingly collect or maintain personal information (as defined by the United States Children’s Online Privacy Protection Act) from persons under 13 years of age. If Wolters Kluwer learns that personal information of persons under 13 has been collected on or through the Services, we will take appropriate steps to delete this information.
We and our third-party service providers may collect personal information from the following sources:
Personal information is used for the purposes for which it has been collected and might be further used for statutory or other legitimate purposes only. As an example, if you make use of our service contact form on our website, we will use the information you provided in the first place to respond to your service request. We might further use that information to improve the quality of our customer service process.
Lawfulness of the processing is one of the main principles relating to the processing of your personal information - we apply the following legal processing grounds:
Depending on how you interact with us and the Service, we may use your personal information for the following purposes:
To be able to provide you the best possible Services and further our business operations, we may share certain information internally or with selected third parties. There might also be a certain statutory or legal obligation that we believe in good faith requires us to disclose your personal information externally. Parties we might share data with include:
Whenever we share personal information internally or with third parties in other countries, we have appropriate safeguards in place in accordance with the applicable data protection laws, including as applicable the EU Model clauses. As required under the applicable law, third parties are required to use appropriate safeguards to protect personal information, and they can only access the personal information that is necessary for performing their specific tasks.
Your personal information will be processed to the extent necessary for the performance of our obligations, and for the time necessary to achieve the purposes for which the information is collected, in accordance with our data retention policies and the applicable data protection laws. When we no longer need your personal information, we will take all reasonable steps to remove it from our systems and records or take steps to properly anonymize it so that you can no longer be identified from it.
We have put in place an internal framework of policies and minimum standards across all our businesses to keep your data safe. In addition, we limit access to personal information by our employees, business partners, service providers and third-party service providers to a ‘need-to-know’ basis. More specifically and in accordance with the law, we take appropriate technical and organizational measures (policies and procedures, IT security and others) to ensure the confidentiality and integrity of your personal information and the way it is processed.
As a global organization, we operate in different jurisdictions which grant individuals different levels of protection in relation to the processing of personal information. We will honor your rights under the applicable law. To the extent provided under your local data protection laws, including the European data protection laws as applicable, your rights may include the following:
To exercise your rights (if applicable) and/or for any other questions about the handling of your personal information, we refer you to the ‘HOW YOU CAN CONTACT US‘ section below.
If you feel we are unresponsive or disagree with our data privacy practices, you can also file a complaint with your local Data Protection Authority.
Cookies or similar techniques (referred to collectively as “Cookies”) are small text files or pixels, which might be stored on your computer or mobile device. Cookies may be necessary to facilitate website browsing and making it more user-friendly. Cookies may also collect information to analyze personal browsing behavior.
If you do not want cookies to be stored, then you may turn off certain cookies described above individually or you can select the appropriate options on your web browser to delete some or all cookies. Please note, however, that if you block some or all cookies (including essential cookies) you may not be able to use or access all or parts of our websites, such as being able to log on to member-specific areas.
Our websites may contain links to other Wolters Kluwer or third-party websites, which may have privacy & cookie notices that differ from ours. We are not responsible for the collection, processing or disclosure of personal information collected through such other websites.
We are also not responsible for any information or content contained on such websites. Links to other websites are provided solely for convenience. Your usage and browsing on any such website is subject to that website’s own policies. Please review the privacy notices posted on other websites that you may access through our website.
Wolters Kluwer may provide you with additional or different privacy notices, in specific instances, on how your personal information is collected and used for a specific Service.
If you have any questions about how we process your personal information or if you want to exercise one of your rights, you can contact us by using the ‘INQUIRY AND OTHER REQUESTS’ You can also contact our Data Privacy Officer by using the ‘INQUIRY AND OTHER REQUESTS‘ form.
If you feel we are unresponsive or disagree with our data privacy practices, you also have a right, depending on applicable law, to file a complaint with your local Data Protection Authority.
In response to a request, we might ask you to verify your identity if needed, and to provide information that helps us to understand your request better. If we do not grant your request, whether in whole or in part, we will explain why.
From time to time we may update this Privacy & Cookie Notice or any other specific privacy statement. When making changes to this Privacy & Cookie Notice, we will add a new date to this Privacy Statement. This version is effective per August, 2022.
Version 1.1, 2022